Returns & Exchanges

We stand behind the quality of Hestan Culinary products and offer a 45-day return policy for items purchased directly through our website. If you are not completely satisfied with your high-performance cookware, we will gladly provide a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack the unused cookware in its original packaging, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return box.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7 to 10 business days.